PRIVACY POLICY

When you provide us with information through longinhq.com, we respect your privacy. It is important for you to understand what information we collect about you during your visit and what we do with that information. Your visit to the Site is subject to this Privacy Policy and our Terms and Conditions. Please note that this Privacy Policy governs only information provided to longinhq.com and communications from longinhq.com. It does not govern any other information or communications that may reference LON&GIN, e.g., communications from retailers or brick and mortar stores. This Privacy Policy was last updated 01/12/2020.

PERSONAL INFORMATION

With you browsing our store, we also automatically receive your computer’s internet protocol (IP) address in order to provide us with information that helps us learn about your browser and operating system. you may be asked to provide certain information such as your contact information (name, e-mail address, mailing address, and telephone number), age group, gender and product and/or child concerns, and the LON&GIN products you purchase. With your permission, we may send you emails about our store, new products and other updates.

SECURITY

To protect your personal information, we take reasonable precautions and follow industry best practices to make sure it is not inappropriately lost, misused, accessed, disclosed, altered or destroyed.

COOKIES

The cookie will be stored on your computer’s hard drive until you remove it. We may also use temporary or “session” cookies to help you shop. and allow Shopify to store information about your session (referrer, landing page, etc). We also use it to understand our customers’ shopping behaviour to translate data such as impressions, number of visits per customer, contents of your cart. and indefinite If the shop has a password, this is used to determine if the current visitor has access.

DISCLOSURE

We may disclose your personal information if we are required by law to do so or if you violate our Terms of Service.

NOTIFICATION OF CHANGES

We may revise this Privacy Policy from time to time. If we decide to change our Privacy Policy, we will post the revised policy here. As we may make changes at any time without notifying you, we suggest that you periodically consult this Privacy Policy. Please note that our rights to use your personally identifiable information will be based on the privacy policy in effect at the time the information is used.

RETURN & EXCHANGE

Return Policy

At LON&GIN, we will ensure all of our products is processed and shipped in good condition. However, should there be an issue with the item received, you may return the product purchased online within 7 days from receiving date. All return will be subject to the following terms and conditions:

  • Return item(s) must be unworn, unwashed, unaltered and return in the exact condition upon purchased with tag attached. Be sure to include the original invoice for transaction proof.
  • Sale/Discounted item(s) are not eligible for refund or exchange.
  • Following reasons will not be considered as a valid ground for a refund or exchange, such as “I changed my mind”, “I choose wrong size” (for apparel) or “I don’t want it anymore”.
  • We reserve the right to refuse any refund request, at our own discretion, should we determine that a customer is abusing our refund and exchange policy.
  • All shipping cost of return item(s) are to be borne by purchaser.

Return Inquiries

  1. Can I return my item for an exchange?

Should the item received by you is wrong, damaged, or defective, please contact us at [email protected] . Be sure to indicate your order number and provide us with a snapshot of the item received.

  1. How long do I have to return an item?

Within 7 days upon receiving the item.

  1. Who will bear the postage fee on the returned item?

The postage fee will be bare by you upon return. Once the return is accepted (subject to quality control inspection and the return reason), a reimbursement will be processed.

  1. When will I receive my exchange item?

Please allow 1 – 2 business days to review your item for inspection. Once completed, we will notify you via email on your return item.

  1. If my return item is not exchangeable, can I request a refund?

We will try our level best to exchange with a new item. However, should exchange is not possible, a full refund on the item/order will be processed.

SHIPPING POLICY

How long does delivery take?

Within 7 business day (Whole Malaysia).

What if I am not in at the time of delivery?

A note will be left at your doorstep should there’s no one is around during the delivery. You may contact them directly to check the status of the parcel or to arrange re-delivery or self-pickup at their facility.

TERMS & CONDITIONS

OVERVIEW

LON&GIN provides the content and services available on the site to you subject to the following terms and conditions (“Terms and Conditions”). By accessing or using the site, you are acknowledging that you have read, understand, and agree, without limitation or qualification, to be bound by these terms and conditions, which include our privacy policy. These terms and conditions were last updated on 01/12/2020. Please review our privacy policy, which also governs your visit to the site, so that you may understand our privacy practices.

ONLINE STORE TERMS

By agreeing to these terms of service, you may not use our products for any illegal or unauthorized purpose nor may you, in the use of the service, violate any laws in your jurisdiction (including but not limited to copyright laws).
You must not transmit any worms or viruses or any code of a destructive nature.
A breach or violation of any of the terms will result in an immediate termination of your services.

GENERAL CONDITIONS

We reserve the right to refuse service to anyone for any reason at any time.
You understand that your content (not including credit card information), may be transferred unencrypted and involve (a) transmissions over various networks; and (b) changes to conform and adapt to technical requirements of connecting networks or devices. Credit card information is always encrypted during transfer over networks.
You agree not to reproduce, duplicate, copy, sell, resell or exploit any portion of the service, use of the service, or access to the service or any contact on the website through which the service is provided, without express written permission by us.
The headings used in this agreement are included for convenience only and will not limit or otherwise affect these Terms.

MODIFICATIONS TO THE SERVICE AND PRICES

Prices for our products are subject to change without notice.
We reserve the right at any time to modify or discontinue the service (or any part or content thereof) without notice at any time.
We shall not be liable to you or to any third-party for any modification, price change, suspension or discontinuance of the service.

PRODUCTS OR SERVICES (if applicable)

Certain products or services may be available exclusively online through the website. These products or services may have limited quantities and are subject to return or exchange only according to our return policy.
We have made every effort to display as accurately as possible the colours and images of our products that appear at the store. We cannot guarantee that your computer monitor’s display of any colour will be accurate.
We reserve the right, but are not obligated, to limit the sales of our products or services to any person, geographic region or jurisdiction. We may exercise this right on a case-by-case basis. We reserve the right to limit the quantities of any products or services that we offer. All descriptions of products or product pricing are subject to change at anytime without notice, at the sole discretion of us. We reserve the right to discontinue any product at any time. Any offer for any product or service made on this site is void where prohibited.
We do not warrant that the quality of any products, services, information, or other material purchased or obtained by you will meet your expectations, or that any errors in the service will be corrected.

ACCURACY OF BILLING AND ACCOUNT INFORMATION

We reserve the right to refuse any order you place with us. We may, in our sole discretion, limit or cancel quantities purchased per person, per household or per order. These restrictions may include orders placed by or under the same customer account, the same credit card, and/or orders that use the same billing and/or shipping address. In the event that we make a change to or cancel an order, we may attempt to notify you by contacting the e-mail and/or billing address/phone number provided at the time the order was made. We reserve the right to limit or prohibit orders that, in our sole judgment, appear to be placed by dealers, resellers or distributors.

You agree to provide current, complete and accurate purchase and account information for all purchases made at our store. You agree to promptly update your account and other information, including your email address and credit card numbers and expiration dates, so that we can complete your transactions and contact you as needed.

For more detail, please review our Returns Policy.

WEBSITE CONTENT

We have taken great care in compiling this website but neither we nor our directors, employees or other representatives or any other companies within our group of companies will be responsible for any damages, losses or costs however they arise as a result of your use of or reliance on the website. although we aim to provide information which is accurate and up to date, we do not guarantee to do so. You are responsible for making sure that your reliance on this website is suitable for your own purposes and the information which we provide is not intended to be advice which you should rely on. The information contained on this website is provided on an “AS IS” basis and we exclude all warranties and representations of any kind with respect to this website and its contents to the fullest extent which the law allows.

We may change, remove or in any other way adapt the content of our website at any time and without advance notice.

We may provide links to other websites. If we do this, those links are provided for your convenience only and we cannot be responsible for the content or availability of those websites or your use of them.

We do not guarantee that this website will always be available or be free from error, virus or similar.

We are under a legal duty to supply goods that are in conformity with the contract and we aim to ensure that the product images on our website are as accurate as possible but there may be slight colour variations between the goods and the images shown online.

USER COMMENTS, FEEDBACK AND OTHER SUBMISSIONS

It is our policy to decline unsolicited suggestions and ideas. Nevertheless, our policy with regard to unsolicited suggestions and ideas, any inquiries, feedback, suggestions, ideas or other information you provide us (collectively, “submissions”) will be treated as non-proprietary and non-confidential. Subject to the terms of our privacy policy by transmitting or posting any submission, you hereby grant us a nonexclusive, royalty-free, perpetual, transferable, irrevocable, and fully sublicensable right to use, reproduce, modify, adapt, publish, sell, assign, translate, create derivative works from, distribute and display any submission in any form, media, or technology, whether now known or hereafter developed, alone or as part of other works. You also acknowledge that your submission may not be returned, and we may use your submission, and any ideas, concepts or know how contained therein, for any purpose including, without limitation, developing, manufacturing, distributing and marketing products. If you make a submission, you represent and warrant that you own or otherwise control the rights to your submission. You further represent and warrant that such submission does not constitute or contain software viruses, commercial solicitation, chain letters, mass mailings, or any form of ‘spam’. You may not use a false email address, impersonate any person or entity, or otherwise mislead us as to the origin of any submission. You agree to indemnify us for all claims arising from or in connection with any claims to any rights in any submission.

PERSONAL INFORMATION

Your submission of personal information through the store is governed by our privacy policy.

ERRORS, INACCURACIES AND OMISSIONS

Occasionally there may be information on our site or in the service that contains typographical errors, inaccuracies or omissions that may relate to product descriptions, pricing, promotions, offers, product shipping charges, transit times and availability. We reserve the right to correct any errors, inaccuracies or omissions, and to change or update information or cancel orders if any information in the service or on any related website is inaccurate at any time without prior notice (including after you have submitted your order).
We undertake no obligation to update, amend or clarify information in the service or on any related website, including without limitation, pricing information, except as required by law. No specified update or refresh date applied in the service or on any related website, should be taken to indicate that all information in the service or on any related website has been modified or updated.

PROHIBITED USES

In addition to other prohibitions as set forth in the terms of service, you are prohibited from using the site or its content: (a) for any unlawful purpose; (b) to solicit others to perform or participate in any unlawful acts; (c) to violate any international, federal, provincial or state regulations, rules, laws, or local ordinances; (d) to infringe upon or violate our intellectual property rights or the intellectual property rights of others; (e) to harass, abuse, insult, harm, defame, slander, disparage, intimidate, or discriminate based on gender, sexual orientation, religion, ethnicity, race, age, national origin, or disability; (f) to submit false or misleading information; (g) to upload or transmit viruses or any other type of malicious code that will or may be used in any way that will affect the functionality or operation of the service or of any related website, other websites, or the Internet; (h) to collect or track the personal information of others; (i) to spam, phish, pharm, pretext, spider, crawl, or scrape; (j) for any obscene or immoral purpose; or (k) to interfere with or circumvent the security features of the Service or any related website, other websites, or the Internet. We reserve the right to terminate your use of the service or any related website for violating any of the prohibited uses.

DISCLAIMER OF WARRANTIES; LIMITATION OF LIABILITY

The site is presented “as is”. We make no representations or warranties of any kind whatsoever, express or implied, in connection with these terms and conditions or the site, including but not limited to warranties of merchantability, non-infringement or fitness for a particular purpose, except to the extent such representations and warranties are not legally excludable. You agree that, to the fullest extent permitted by applicable law, we will not be responsible or liable (whether in contract, tort or otherwise), under any circumstances, for any (a) interruption of business; (b) access delays or access interruptions to the site; (c) data non-delivery, misdeliver, corruption, destruction or other modification; (d) loss or damages of any sort incurred as a result of dealings with or the presence of off-website links on the site; (e) computer viruses, system failures or malfunctions which may occur in connection with your use of the site, including during hyperlink to or from third party websites (f) any inaccuracies or omissions in content or (g) events beyond our reasonable control. Further, to the fullest extent permitted by law, we will not be liable for any indirect, special, incidental, or consequential damages of any kind (including lost profits) related to the site regardless of the form of action whether in contract, tort or otherwise, even if we have been advised of the possibility of such damages.

INDEMNIFICATION

You agree to indemnify, defend and hold harmless LON&GIN, subsidiaries, affiliates, partners, officers, directors, agents, contractors, licensors, service providers, subcontractors, suppliers, interns and employees, harmless from any claim or demand, including reasonable attorneys’ fees, made by any third-party due to or arising out of your breach of these terms of service or the documents they incorporate by reference, or your violation of any law or the rights of a third-party.

DISPUTES

With respect to any dispute regarding the Site, all rights and obligations and all actions contemplated by these terms and conditions shall be governed by the laws of Sabah, as if the terms and conditions were a contract wholly entered into and wholly performed within Sabah. Any dispute relating in any way to your visit to the site shall be submitted to confidential arbitration in Sabah, except that, to the extent you have in any manner violated or threatened to violate our intellectual property rights or the intellectual property rights of our affiliates, partners or licensors, we may seek injunctive or other appropriate relief in any court and you consent to exclusive jurisdiction and venue in any such court. Arbitration under this agreement shall be conducted under the rules then prevailing of the Malaysian Arbitration Association. The arbitrator’s award shall be binding and may be entered as a judgment in any court of competent jurisdiction. To the fullest extent permitted by applicable law, no arbitration under this Agreement shall be joined to an arbitration involving any other party subject to this Agreement, whether through class arbitration proceedings or otherwise.

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